Office Hours 

Our Customer Success team hosts recurring Office Hours sessions each month to give customers a consistent, easy way to connect with Irth experts, ask questions, and learn best practices.

At this time, Office Hours are primarily focused on Utilisphere workflows and reporting. However, we expect platform and solution coverage to expand over time as additional sessions and topics are introduced. Future offerings and coverage updates will be reflected within this document.

These sessions are optional, free, and open to all Damage Prevention customers unless otherwise noted.

TABLE OF CONTENTS

• Office Hours Schedule
• Ask a CSM – Customer Success Office Hours 
• Power BI Reporting Office Hours
• What to Expect
• When to Contact Support Instead
• Questions?
• FAQ/Troubleshooting:

Office Hours Schedule

We currently offer the following recurring Office Hours sessions: 

Ask a CSM – Customer Success Office Hours 

Who it’s for: Customers looking for guidance on product usage, adoption strategies, configuration best practices, or general “how should I be thinking about this?” questions. 

What we cover:

• Product best practices and feature usage

• Configuration guidance and validation

• Adoption strategies and workflow optimization

• Clarification on how features are intended to be used

• General questions

What this session is not for:

• Troubleshooting active defects or system outages

• Case-specific technical investigations (these should go through Support)

Frequency: Monthly

Register Here

Power BI Reporting Office Hours

Who it’s for: Customers using embedded Power BI reporting in Utilisphere who want to learn how to interpret data, understand available datasets and best practices, and develop the skills needed to build and validate their own reports. 

What we cover:

• Understanding available datasets and fields

• Report-building best practices

• Filtering and slicer behavior

• Common reporting pitfalls and how to avoid them

• Interpreting metrics and trends

What this session is not for:

• Debugging report failures or refresh errors

• Custom report development or one-off report builds

Frequency: Monthly

Register Here 

What to Expect

• Sessions are informal and interactive 
• You can bring questions or simply listen 
• Live demos may be included depending on topics 
• Sessions are designed to benefit multiple attendees (not just one account) 
• Meeting time, schedule, agenda, and additional session details are included in the registration link 
• A calendar invite and join information are sent after registration is completed 

**To ensure everyone receives the correct access and updates, we ask that each attendee complete their own registration rather than sharing or forwarding meeting details.

When to Contact Support Instead

If you are experiencing:

1. Login issues
2. Errors or system outages 
3. Time-sensitive production issues
4. Troubleshooting needs 

Please contact Support directly, as they are best equipped to help in real time. 

Questions?

If you’re unsure which Office Hours session is right for you, or have suggestions for future topics, please reach out to your Customer Success Manager or Lindsay Renner.

We look forward to connecting with you! 

FAQ/Troubleshooting:

Q: Do I need to attend every month? 

A: No. Each session stands on its own, and you can attend only the sessions which fit your schedule.

Q: Will these sessions be recorded? 

A: Recording availability will vary by session. When recordings are available, details will be shared with registered attendees, but rest assured, topics covered will be turned into training content.

Q: Can I bring specific questions?

A: Yes — questions are welcome, but discussion will remain high-level and broadly applicable unless there is a best practice or other in-depth learning opportunity for the group. For account-specific troubleshooting, please contact Support. 

Q: Will you build reports or validate my data for me? 

A: No. These sessions are coaching-focused and designed to help you learn how to use the software to interpret data, understand reporting logic, and build or validate your own reports independently. 

Q: How are topics chosen?

A: Topics are influenced by customer questions, recurring Support themes, recent product releases, and observed trends.

Q: Are there more focused trainings planned?

A: Yes. In addition to Office Hours, we plan to introduce targeted, monthly training sessions focused on specific features or workflows. These will be shaped by recurring Support case themes and customer feedback. 

Questions?  Contact us!