Registration Code Summary
Purpose/Overview
In this article, you will learn how Registration Codes are used in Utilisphere to identify companies, areas, and assets, and how to configure and manage them within the system. Registration Codes are unique identifiers assigned by One Call Centers that ensure tickets are routed to the correct organization. These codes are critical for accurate ticket delivery and processing, as they link incoming excavation requests to the appropriate company, geographic area, or asset.
Registration Codes may represent:
- A company (including subsidiaries or departments)
- A geographic area (such as a county, easement, or right-of-way)
- A specific asset (such as a pipeline segment or tower)
When Utilisphere receives a ticket, it uses the Registration Code to determine which company should receive and respond to the request.
Registration Codes may also be referred to as:
- CDC Code
- Markout Code
- Member Code
- Terminal Code
Navigation Path:
To access this feature, go to: System Management > Administration > Ticket Management > Registrations
Things to Know:
- Permissions: Administrative access is required to request, configure, or manage Registration Codes.
- Approval Process: Registration Code requests must be approved by Irth staff before becoming active.
- Processing Time: Requests may take up to 24 business hours for approval.
- Dependencies: Some features (such as Dispatch actions) require Auto Process Apply Recommendation Schedules to be enabled.
- Naming Best Practice: It is recommended to include the Registration Code value in both the Code and Name fields for clarity.
Key Benefits/Use Cases:
Accurate Ticket Routing: Ensures tickets from One Call Centers are delivered to the correct company, preventing missed or misrouted requests.
Operational Organization: Allows companies to segment operations by region, department, or asset for better tracking and accountability.
Efficient Ticket Processing: Supports automation features like Clear, Dispatch, and Review actions to streamline ticket workflows.
How It Works:
Follow these steps to set up or manage Registration Codes:
Request (Add) a Registration Code
- Navigate to System Management > Administration > Ticket Management > Registrations
- On the Registration Code Summary page, click Request a Registration Code.
- Complete the required fields:
- Code (provided by One Call Center)
- Name (description of the code)
- One Call Center
- Optional Positive Response settings
- Click Add and wait for approval notification via Alerts (and email if enabled).
Configure Positive Response to Center Comment
- Navigate to the Registrations page
- Click Configure Positive Response to Center Comment
- Locate applicable Registration Codes using search or pagination.
- Click Send Comment.
- Click Save and wait for approval.
Select Codes for Clear, Dispatch, and Review Tickets
- Navigate to the Registrations page.
- Click Select Codes for Review, Dispatch, and Clear Tickets
- Search and select Registration Codes, and click Load Responses to populate available responses.
- Select a response for Clear actions and click Save.
Action Overview:
- Clear: Sends a predefined response
- Dispatch: Applies auto-process recommendations (requires configuration)
- Review: Marks ticket as reviewed and removes further processing actions
FAQ/Troubleshooting:
Q: What if I don’t know my Registration Code?
A: Contact your One Call Center to obtain the correct code before submitting a request.
Q: Why isn’t my Registration Code active after submission?
A: Registration Codes require approval by Irth staff. Allow up to 24 business hours and check your Alert Notifications.
Q: Why can’t I use Dispatch on a ticket?
A: Dispatch requires Auto Process Apply Recommendation Schedules to be configured and enabled.
Q: Can multiple Registration Codes be used for the same area or asset?
A: Yes. A single area or asset may be associated with multiple Registration Codes, depending on ownership or organizational structure.
Questions? Contact us!
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