Messages
Purpose/Overview
In this article, you’ll learn how the Messages feature helps you stay informed about important unread alerts and notifications sent from the one call center. Messages ensure you’re aware of issues such as failed transmissions, missing sequences, audit items, center messages, and system behaviors that may require attention. This feature is intended for any user who needs visibility into communication‑related alerts and system‑level messages, helping teams respond quickly, maintain compliance, and ensure operational continuity.
Navigation Path:
To access this feature: Utilisphere > Messages
Things to Know:
Permissions: Users must have appropriate access to Communication or System Management areas to view message details in their original context.
Expected Behaviors:
- Red message icons = Unread or new alerts/messages
- Gray message icons = Read or previously acknowledged
- Clicking a red icon will mark it as read (turns gray), but the message itself remains available inside its System Management location.
Key Benefits/Use Cases:
- Monitoring Critical Transmission Failures: Users can quickly identify failed transmissions or system‑level issues flagged by the one call center, enabling them to take corrective action immediately without searching through multiple screens.
- Identifying Missing Sequences or Tickets: Operations teams can stay aware of missing sequences or missing ticket audit items throughout the day, reducing the chance of overlooked work and ensuring compliance with state or organizational standards.
- Staying Informed of Center Messages: Users responsible for communication monitoring can easily access and review unread center messages, ensuring important guidance or updates from the one call center are never missed.
How It Works:
Message Alerts:
- Click Messages on the top menu bar. A list of icons will appear representing different message types.
- Look for red icons, which indicate unread or new alerts/messages. Gray icons represent messages already viewed or acknowledged.
- Click any red message icon to open the message in its original system context. Once clicked, the icon will turn gray, but the message remains accessible under Messages.
- Click Dismiss All to clear all current alerts.
Once Call Center Messages:
- Go to System Management > Communication > One Call to view Center Messages, Audits, and Audit Items in their original context.
NOTE: Users must have appropriate permissions to view message details in their original context. Reach out to your System Admin if you need those permissions.
FAQ/Troubleshooting:
Q: Why do some messages stay visible even after I click them?
A: Clicking a red icon only marks the alert as read. The message itself stays in its original context in System Management.
Q: Can I delete messages?
A: Messages cannot be deleted, but you can dismiss current alerts using Dismiss All.
Q: Why do I not see specific message types?
A: Your permission level may restrict access to certain alert types or Communication screens
Questions? Contact us!
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