The Messages feature notifies you of unread alerts/messages from the one call center. Configure these Messages settings per user in the Profile Settings under Account.
Account Message Adjudication Aerial Ticket Error API Error Automatic Response sent with Restricted Response Background Process Failed Create Ticket Error Email Filtered Email Returned Error with Response Export Schedule Disabled Failed Transmission Map Feature API Error Map Process Result Missing Sequence Detected | Missing Ticket Detected Possible Synonym Receiving Error Registration Request Processed Registration Request Received Rejected Contract Locator Response Rejected Email Response Rejected External System Notes Rejected External System Response System Maintenance - Downtime System Maintenance - No Downtime Expected System Maintenance - Parsing Rule Update System Message User Accounts Disabling Notification UTTO |
- On the top menu bar, click Messages (
) - On the Messages list, red icons indicate unread alerts/messages. Gray icons mean there are no alerts/messages
Click a red Message icon to view the alert/message in its original context in the system as described below. After clicking a red icon, it turns gray to indicate the alert/message is no longer current, but the alerts/messages remains available in its original context under System Management (
): Message Description Alerts Notifications of failed transmissions, missing sequences, etc. from the one call center in System Management ( 
) > Communication > System > Alert SummaryMissing Sequence Notifications of missing sequences (tickets not received from the one call center throughout the day) that you have not responded to in System Management ( 
) > Communication > One Call > Missing SequenceMissing Ticket Audit Notifications of audit of missing tickets from the one call center which the system compares to tickets received. Missing tickets are listed in System Management ( 
) > Communication > One Call > Audit ItemsCenter Messages Notifications of unread messages from the one call center in System Management ( 
) > Communication > One Call > Center Messages
- Optional. To dismiss all current alerts, click Dismiss All. Result: All red icons turn gray
- Clicking on Alerts will redirect you to the Alerts Summary page; for more details, see the Alert Summary section in the Communications menu
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