Alert Notifications

Modified on Mon, Jan 12 at 2:17 PM

Alert Notifications

Purpose/Overview

In this article, you’ll learn how to configure Alert Notifications in Utilisphere. This feature allows you to send notifications when specific alerts are created, ensuring that critical system events, errors, or maintenance updates are communicated promptly.

Alert Notifications help administrators and operations teams stay informed about issues such as failed transmissions, API errors, or system maintenance, reducing downtime and improving response times.

To access this feature, go to: Utilisphere > System Management > Administration > General > Alert Notifrications

Things to Know:

Permissions: Requires administrative access to System Management > Administration > General > Alert Notifications.
Platform Variations: Available on all supported browsers; ensure pop-ups are enabled for configuration screens.
Known Limitations:
- Notifications must be enabled to function.
- Device-based notifications require prior device setup.

Key Benefits/Use Cases:

Notify administrators immediately when API errors occur, reducing troubleshooting time.
Alert teams about failed transmissions to prevent ticket delivery delays.
Communicate planned system maintenance to all users for better preparedness.

How It Works:

Add or Modify an Alert Created Notification

Navigate to System Management > Administration > General > Alert Notifications.
On the Alert Created Notification screen, click Add an Alert Created Notification.
Complete the Add an Alert Created Notification form and click Save.

NOTE: To Modify a Notification, click the notification name in the Type column on the Alert Created Notifications screen, make the necessary edit, and click Save.

Enable or Disable Notifications

From the Alert Created Notification page: Click Enable/Disable Notifications, select the notifications, and click Enable or Disable.
From the Notification Detail page: Click Enable/Disable this Notification to toggle its status.