Alert Summary

Modified on Wed, Oct 30 at 6:06 PM

Use the System Alerts Summary page to find, view, and print system alerts.

Alert Types

These alerts can be generated based on Alert Notifications that your company has configured or based on standard system alerts.

Alert Type	Description
Account Message	A general notification that shows on the system home page and in Alert Summary
API Error	Choose the API method (action) whose errors you want to be notified about. The notification includes any code, status, or description from the API error. For API details, see Integration Configuration
Aerial Ticket Error	A notification for errors with aerial tickets. Aerial tickets vary by company. For example, some companies create aerial tickets from work item creation in custom business rules
Failed Transmission	Any failed communications from the system listed on the Transmission Queue (positive responses, notifications, rotational calls, exports, action shares, etc.)
Map Process Result	Notification that the map you uploaded has been processed (available or rejected). Most common error messages mean data could not be read by the system or your map may have the wrong spatial projection. Map data must meet the shape file requirements. See Map Definitions > Import Shape Files to Create Map Definitions, Shape file requirements
Missing Sequence Detected	Indicates one or more tickets was recently missed and is triggered by a successful ticket delivery of unexpected sequence (only available if your One Call Center supports sequence numbers)
Missing Ticket Detected	The system has missed a ticket (ticket is in the end of day audit but it’s not in the system)
Registration Request Processed	Notification that the registration you requested has been processed (available or rejected)
Rejected Contract Locator Response	The system rejected a contract locator's response
Rejected Email Response	An external system or device rejected an email response sent by the system
Rejected External System Notes	An external system or device rejected notes sent by the system
Rejected External System Response	An external system or device rejected a response sent by the system
System Maintenance - Downtime	System maintenance that requires planned system downtime. A general notification that shows on the system home page and in Alert Summary
System Maintenance – No Downtime Expected	System maintenance that does not require planned system downtime. A general notification that shows on the system home page and in Alert Summary
System Maintenance - Parsing Rule Update	The parsing rules have changed. A general notification that shows on the system home page and in Alert Summary
System Message	Technical system changes that do not affect downtime: DNS changes, port changes, etc
User Accounts Disabling Notification	User disabled automatically due to inactivity (not logged in after the period of time set by your company). See Options > Option to Automatically Disable and Delete Users