Responsibility Wizard
Purpose/Overview
In this article, you will learn about the Responsibility Wizard, a tool designed to simplify the process of creating and managing responsibility workflows. The wizard consolidates multiple configuration screens into a single, streamlined experience, making it easier to build and maintain automated processing rules.
The Responsibility Wizard is available for customers who have auto-processing configured and provides a more intuitive alternative to the traditional setup process.
Navigation Path:
To access this feature, go to: Utilisphere > System Management > Administration > General > Map Definitions

Things to Know:
- The Responsibility Wizard is available for customers with auto-processing enabled.
- The wizard does not replace the existing responsibility configuration process.
- The traditional setup screens remain available for users who prefer the existing workflow.
- Some functionality, such as customer and facility selection options, may vary depending on your organization's configuration.
Key Benefits/Use Cases:
- Consolidated Experience: Previously, creating responsibility workflows required navigating through several different screens and interfaces. The Responsibility Wizard brings those configuration steps together in a single location.
- Easier Maintenance: By simplifying the setup process, organizations can create and manage responsibility workflows more efficiently and with less training.
- Improved User Experience: The wizard is designed to make a complex configuration process easier to understand and complete.
How It Works:
- Navigate to System Management > Administration > General > Map Definitions.
- Select Responsibility Area.

- Choose the responsibility area you want to work with.

- Select Create Folder & Placement Rules.

- You are now in the Responsibility Wizard. Select the appropriate options for your workflow, review your configuration, and then click Save to complete the setup.


- Once completed, the responsibility workflow is available for use and can be managed from the Responsibility Area Details screen.

Note: The existing configuration method remains available. To view or manage your Auto Folder Placement rules, navigate to System Management > Administration > Ticket Management > Auto Processing and select Auto Folder Placement. ;etoN |
FAQ/Troubleshooting:
Q: Does the Responsibility Wizard replace the existing setup process?
A: No. The traditional responsibility configuration screens remain available. The wizard provides an easier, guided alternative for completing the same setup tasks.
Q: Who can use the Responsibility Wizard?
A: The wizard is intended for customers who have auto-processing enabled within their environment.
Q: Why should I use the wizard instead of the traditional method?
A: The wizard consolidates multiple configuration screens into a single workflow, making setup easier and more efficient.
Q: Will all users see the same options in the wizard?
A:. Not necessarily. Available options may vary based on your organization's configuration and permissions.
Questions? Contact us!

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