Absent User Notification
Purpose/Overview
Navigation Path:
To access this feature: System Management > Administration > Users
Things to Know:
Permissions:
- This feature must be enabled by your Irth System Administrator before it can be used.
- Only administrators can configure this feature.
- The notification option is only available if a supervisor is assigned to the user.
- Decimal values (e.g., 1.5 hours) are accepted for notification delay.
Key Benefits/Use Cases:
Proactive Absence Management: Supervisors receive timely alerts, reducing downtime and improving resource allocation.
Compliance and Accountability: Helps maintain accurate attendance records for audits and reporting.
Operational Efficiency: Enables quick reassignment of tasks when a user is absent, minimizing workflow disruptions.
How It Works:
Follow these steps to setup absent time tracking:
- Navigate to System Management > Administration > Users.
- Select the user you want to modify.
- Click Modify User.
- On the Modify User screen, assign a supervisor to the user.
- Check the box labeled Notify supervisor when user is absent. This option is hidden if no supervisor is assigned.
- Enter the number of hours after the scheduled start time to send the notification, and Save to apply the configuration.
- Navigate to System Management > Administration > Users.
- Select the user you want to modify.
- Click Modify User.
- On the Modify User screen, assign a supervisor to the user.
- Check the box labeled Notify supervisor when user is absent. This option is hidden if no supervisor is assigned.
- Enter the number of hours after the scheduled start time to send the notification, and Save to apply the configuration.
- Navigate to System Management > Administration > Users.
- Select the user you want to modify.
- Click Modify User.
- On the Modify User screen, assign a supervisor to the user.
- Check the box labeled Notify supervisor when user is absent. This option is hidden if no supervisor is assigned.
- Enter the number of hours after the scheduled start time to send the notification, and Save to apply the configuration.
- Navigate to System Management > Administration > Users.
- Select the user you want to modify.
- Click Modify User.
- On the Modify User screen, assign a supervisor to the user.
- Check the box labeled Notify supervisor when user is absent. This option is hidden if no supervisor is assigned.
- Enter the number of hours after the scheduled start time to send the notification, and Save to apply the configuration.
- Navigate to System Management > Administration > Users.
- Select the user you want to modify.
- Click Modify User.
- On the Modify User screen, assign a supervisor to the user.
- Check the box labeled Notify supervisor when user is absent. This option is hidden if no supervisor is assigned.
- Enter the number of hours after the scheduled start time to send the notification, and Save to apply the configuration.
Notification Trigger If the user does not check in or perform any responses within the configured time after their scheduled start, an email is sent to the supervisor’s primary email address. Email format: [User Full Name] is absent: they were scheduled to start work at [Scheduled Start Time].API Integration The new user fields can be read and updated via API for integration with external systems. |
FAQ/Troubleshooting:
Q: Why don’t I see the notification checkbox?
A: Ensure a supervisor is assigned to the user; the checkbox only appears when a supervisor is selected. If this does not work, reach out to an Irth System Administrator to make sure the feature is enabled.
Q: Can I set fractional hours for the delay?
A: Yes, decimal values like 1.5 are supported.
Q: Will the notification send if the user performs any response before the delay?
A: No, the notification only triggers if there is no activity within the configured time frame.
Questions? Contact us!
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