Using the Previous and Next Buttons in the Full Web Attachment Viewer
Purpose / Overview
This article explains how to use the Previous and Next navigation buttons within the Full Web Attachment Viewer to scroll through ticket attachments. It also covers how attachments are ordered and accessed within a ticket.
Navigation Path:
To access this feature: [Utilisphere > Item Details > Attachments
[Optional: Include a screenshot of short description of the UI location.]
How It Works:
Log In and Access a Ticket with Attachments
Log in to the system with a user account that has ticket access.
Locate and open a ticket that includes attachments.
Open the Attachment Viewer
In the ticket summary or inside the ticket, click the attachment icon to launch the Full Web Attachment Viewer.
Use the Navigation Buttons
In the viewer, use the Next and Previous buttons to scroll through available attachments. The Previous button will be disabled if you’re on the first attachment. The Next button will be disabled if you're on the last attachment.
Attachments are ordered by their upload date.
The first attachment shown is the earliest uploaded file; the last is the most recently added.
This order remains consistent whether you're viewing attachments individually or using the navigation buttons.
Things to Know:
You must be logged in as a user with access to view tickets.
The ticket must contain one or more attachments.
Questions? Contact us!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article