Using the Previous and Next Buttons in the Full Web Attachment Viewer 

Purpose/Overview

This article explains how to use the Previous and Next navigation buttons within the Full Web Attachment Viewer to scroll through ticket attachments. It also covers how attachments are ordered and accessed within a ticket. 

Key Benefits/Use Cases:

• Quickly navigate between attachments without returning to the ticket screen. 
• View files in chronological order based on upload date, helping you follow the timeline of a ticket. 
• Stay within the viewer for a seamless experience when reviewing multiple attachments. 

Things to Know:

• You must be logged in as a user with access to view tickets.
• The ticket must contain one or more attachments.

How It Works:

Log In and Access a Ticket with Attachments

1. Log in to the system with a user account that has ticket access.
2. Locate and open a ticket that includes attachments.
   

Open the Attachment Viewer

1. In the ticket summary or inside the ticket, click the attachment icon to launch the Full Web Attachment Viewer.
   

Use the Navigation Buttons

1. In the viewer, use the Next and Previous buttons to scroll through available attachments. The Previous button will be disabled if you’re on the first attachment. The Next button will be disabled if you're on the last attachment.

   • Attachments are ordered by their upload date.

   • The first attachment shown is the earliest uploaded file; the last is the most recently added.

   • This order remains consistent whether you're viewing attachments individually or using the navigation buttons.

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