Introduction

This article provides instructions for administrators on how to reassign tickets and work items when disabling or deleting users.

Feature 1: Full Web Disable/Delete

Location of Change

Administration → Users → Details → Disable/Delete

Steps to Disable/Delete a User and Reassign Items

1. Navigate to Settings → Users.
2. In the user summary, select the user you want to disable/delete.
3. Click on the "Disable this user" action.
   
4. In the disable user menu, view the items assigned to the user (tickets and work items).
   
   
5. If no replacement user is specified, the items will be unassigned.
   
   
6. Select the option to reassign items.
7. Choose the replacement user and enter their email.
   
   
8. Confirm the reassignment.
9. Check the history of the items to ensure changes are saved.

Feature 2: API User Delete/Disable

Location of Change

• User API

Steps to Disable/Delete a User via API

1. Configure the integration according to the documentation.
2. Point to the endpoint called "ModifyUser".
3. Add obligatory fields and the mode called "DisableUser".
4. Set the "DisableUser" node to true to disable the user.
   
   
5. This will delete all user dependencies and unassign tickets and work items.
   
   
    
6. Add a new node called "ReassignToUser".
7. Enter the replacement user's username.
   
   
8. If the value is null or invalid, items will be unassigned.
9. If the username is valid, items will be reassigned.
   
   
   
10. Check the history of the items to ensure changes are saved.