The most common cause of a sync error on iOS is the user taking photos in the HEIF/HEVC format as this is what a new phone defaults to. You can change this setting by going to Settings > Camera > Tap the Formats button, then choose Most Compatible—Always use JPG for images and H.264 for videos.
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When using iOS 11, the following devices can capture media in HEIF or HEVC format:
· iPhone 7 or iPhone 7 Plus or later
· 10.5-inch iPad Pro
· 12.9-inch iPad Pro (2nd generation)
On supported hardware, iOS 11’s Camera app defaults to HEIF/HEVC capture.
NOTE: If you don’t see this section, the device doesn’t support capturing in HEIF/HEVC.
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