Help Manuals

Purpose/Overview

The Help Manuals feature provides users with access to detailed documentation about the application and its various functions. It serves as a centralized knowledge base where users can learn how to use different features, understand system capabilities, and troubleshoot common issues.

This feature is intended for administrators, end users, and developers who need structured guidance and reference materials to effectively use the system. It helps reduce dependency on support teams and enables self-service learning.

Navigation Path:

To access this feature: Learn > Help Manuals 

Things to Know:

Manuals are organized into three main categories for easy navigation:

• Admin Manuals – For system administrators managing configurations and settings
• Product Manuals – For end users working with application features
• Dev Manuals – For developers handling integrations or technical configurations

Key Benefits/Use Cases:

• Use Case 1: A new user wants to understand how to use a feature → They can refer to Product Manuals for step-by-step guidance, improving onboarding efficiency.
• Use Case 2: An administrator needs to configure system settings → Admin Manuals provide detailed instructions, reducing configuration errors.
• Use Case 3: A developer is integrating with the platform → Dev Manuals offer technical details, enabling smoother and faster integrations.

How It Works:

Follow these steps to access Help Manuals:

Step 1: Navigate to the Learn section from the main menu.

Step 2: Click on Help Manuals.

Step 3: Select the appropriate manual category (Admin, Product, or Dev) based on your requirement.

Step 4: Browse or search within the selected category to find relevant documentation.

Related Features/Next Steps:

• Learn Section Overview
• Feedback 
• Training Courses

FAQ/Troubleshooting:

Q: What type of manuals are available in this section?
A: Admin Manuals, Product Manuals, and Dev Manuals are available to cater to different user roles.

Q: Who should use Dev Manuals?
A: Dev Manuals are intended for developers or technical users working on integrations or advanced configurations.

Q: Can I use Help Manuals for troubleshooting issues?
A: Yes, the manuals provide detailed guidance that can help identify and resolve common issues.

Questions?  Contact us!