Changing or Resetting Your Password

Purpose/Overview

The password reset feature allows users to securely regain access to their account if they forget their password. It ensures minimal disruption by providing a self-service option to reset credentials without requiring administrative intervention. This feature is intended for all users and helps maintain account security while improving user convenience. 

Navigation Path:

To access this feature: Login Page > Forgot Your Password 

Things to Know:

• Users must have a valid Username and registered Email Address associated with their account.
• A password reset email will only be sent if the entered details match the system records.
• The reset link is typically time-sensitive and may expire after a certain period.
• If the email is not received, users should check their spam/junk folder.
• Alternatively, users can contact the IT Service Desk or System Administrator for manual password reset assistance.

Key Benefits/Use Cases:

• Forgot Password Recovery: Users can quickly regain access without waiting for admin support.
• Improved Security: Ensures that only verified users (via registered email) can reset passwords.
• Reduced Support Dependency: Minimizes IT service desk involvement for common login issues.

How It Works:

Follow these steps to reset your password:

1. Step 1: Click “Forgot Your Password” on the login page.
2. Step 2: Enter your Username and Email Address.
3. Step 3: Click Submit.
4. Step 4: Check your email for the reset link.
5. Step 5: Click the link and set a new password.

Related Features/Next Steps:

• How to Log in to Irth Land

FAQ/Troubleshooting:

Q: I didn’t receive the password reset email. What should I do?
A: Check your spam or junk folder. If you still don’t see the email, ensure you entered the correct Username and Email Address, or contact the IT Service Desk.

Q: Can I reset my password without access to my email?
A: No, email verification is required. If you no longer have access to your email, contact your System Administrator for assistance.

Q: What should I do if the reset link has expired?
A: Repeat the password reset process to generate a new link.

Questions?  Contact us!