Analytics Overview
Purpose/Overview
In this article, you’ll learn about the different reporting and analytics options available in Utilisphere. The Analytics menu gives your organization multiple ways to review performance, monitor activity, and access insights. Each section of Analytics is designed to help you answer different types of questions—whether you need quick exports, detailed reports, or high-level analysis of specific activities.
Navigation Path:
To access this feature, go to Utilisphere > Analytics
From here, users can access analytics or build reports based on available data sets, filters, and time ranges.
Things to Know:
- Permission Requirements: Users must be assigned the appropriate Analytics permissions within an assigned group role to access or modify analytics.
- Availability of Geo Data Viewer and User Activity Viewer may depend on your organization’s features or setup.
- Most sections provide export capabilities so you can take your insights offline.
Key Use Cases:
Track locate completion times and accuracy
Monitor compliance with state 811 requirements
Identify high-volume areas or peak workload times
Evaluate crew productivity and ticket turnaround
Support executive reporting with visual insights
What it Offers:
Below is a summary of the current sections available under the Analytics menu.
| Available to | What it Provides | When to Use it | |
| Reports | All Customers | Standard, pre-built reports covering tickets, work items, and other records. | Use when you need structured, ready-to-use reports for operational review. |
| Power BI Reporting | All Customers | Interactive dashboards and visualizations with filtering, drill-down, and export options. | Use when you want to explore data visually, analyze trends, or build custom views. |
| Exports | All Customers | Bulk data exports in CSV or Excel format for offline analysis. | Use when you need raw data to manipulate outside UtiliSphere or integrate with other systems. |
| Geo Data Viewer | Feature Dependent | Geographic views of excavation, ticket, or utility-related data. | Use when location or mapping context is important for your analysis. |
| User Activity Viewer | Feature Dependent | Logs and analytics related to user interactions in the system. | Use to monitor adoption, troubleshoot access issues, or audit activity. |
| One Call Activity | All Customers | Detailed analysis of One Call ticket activity and responses. | Use when you need to evaluate locate requests, ticket volume, or compliance metrics. |
| Productivity | All Customers | Performance metrics and efficiency indicators. | Use to track workload distribution, timeliness, and overall operational effectiveness. |
| Damage Analysis | DRA subscription required | Specialized analytics focused on damage prevention and root cause analysis. | Use when subscribed to Damage Reporting & Analytics to evaluate incidents and improve prevention efforts. |
Questions? Contact us!
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