In this article, you will learn how to use the One Call Activity report in Utilisphere. This report provides a real-time view of the number of tickets received from each One Call Center by hour over a 24-hour period. The report helps users monitor ticket volume, identify activity trends, and track incoming work from participating One Call Centers.

• The report displays ticket activity by hour for a 24-hour period.
• Report data is based on the selected Receive Date, Registration Code, and Ticket Category filters.
• Default filter settings are applied automatically when the report opens but can be modified as needed.
• The report updates based on the selected filter criteria.

• Monitor ticket volume in near real time.
• Track hourly activity received from One Call Centers.
• Identify trends and periods of high incoming ticket activity.
• Filter data by registration code and ticket category to focus on specific operations.

Q: What time period does the report display?

A: By default, the report displays ticket activity for the current date over a 24-hour period.

Q: Can I change the registration codes included in the report?

A: Yes. You can select specific registration codes instead of using the default setting of all available codes.

Q: Can I view only certain ticket categories?

A: Yes. The ticket category filter allows you to limit the report to one or more ticket categories.

Q: Does the report update when filters are changed?

A: Yes. The report refreshes based on the selected filter criteria.