Ticket XML Saved with Ticket Text: Ticket XML received from the integration is now saved with the ticket text.
WHAT'S FIXED:
Mobile Response Screen Duplicate Responses: Fixed an issue where duplicate responses appeared in the list on the mobile response screen.
Risk Assessment Interactions Not Saving on Web and Mobile Web: Fixed an issue where adding or modifying interactions on Risk Assessments failed with a generic error on the web and mobile web sites.
Slowness in Process Automation and Daily Reminders: Fixed performance issues causing slowness in Process Automation and Daily Reminders in Work Management.
Unable to Delete Inactive Insights AI Auto Clear Smart Score: Fixed an issue where an inactive Insights AI Auto Clear Smart Score could not be deleted and a generic save error was shown.
Map Button Shown on Archived Tickets: Fixed an issue where archived tickets displayed a Map button even though the map was unavailable.
Ticket Attachment GPS Validation Not Reading Printed Coordinates: Fixed an issue where GPS validation reported that an image had no GPS data even though coordinates were printed on the image, because OCR was not extracting them.
Unable to Remove Abandoned Field: Fixed an issue where the Abandoned field could not be removed.
Subject Line: Irth Utilisphere Release Note: 2026.19
VERSION: 2026.19.0
WHAT'S NEW:
French Ticket Format: Added a French-language ticket format. Please see the knowledgebase article for more information: https://irthsupport.irthsolutions.com/en/support/solutions/articles/35000328188-view-info-ex-ticket-details-in-english-or-french
Ticket XML Saved with Ticket Text: Ticket XML received from the integration is now saved with the ticket text.
WHAT'S FIXED:
Mobile Response Screen Duplicate Responses: Fixed an issue where duplicate responses appeared in the list on the mobile response screen.
Risk Assessment Interactions Not Saving on Web and Mobile Web: Fixed an issue where adding or modifying interactions on Risk Assessments failed with a generic error on the web and mobile web sites.
Slowness in Process Automation and Daily Reminders: Fixed performance issues causing slowness in Process Automation and Daily Reminders in Work Management.
Unable to Delete Inactive Insights AI Auto Clear Smart Score: Fixed an issue where an inactive Insights AI Auto Clear Smart Score could not be deleted and a generic save error was shown.
Map Button Shown on Archived Tickets: Fixed an issue where archived tickets displayed a Map button even though the map was unavailable.
Ticket Attachment GPS Validation Not Reading Printed Coordinates: Fixed an issue where GPS validation reported that an image had no GPS data even though coordinates were printed on the image, because OCR was not extracting them.
Unable to Remove Abandoned Field: Fixed an issue where the Abandoned field could not be removed.
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