Auto-Add Private Registration Code Summary: Administrators can now view all of their Auto-Add Private Registration Code rules on a new summary screen.
Create and Modify Auto-Add Private Registration Code Rules: Administrators can now create and edit Auto-Add Private Registration Code rules, defining which private registration code is added and when the rule applies.
Automatic Private Registration Code Assignment: Utilisphere now automatically adds the configured private registration code to tickets that match an Auto-Add Private Registration Code rule.
Linescape Ticket Parsing: UtiliSphere can now parse tickets delivered in the Linescape format in Texas, including the Linescape value that indicates whether a ticket should be cleared or dispatched for marking.
WHAT'S IMPROVED:
Response Category Change Warning: When Insights AI Screening is enabled, administrators now see a warning when setting or changing a Response Category, explaining that the change can affect the clearing model. The warning must be acknowledged before the change is saved. Configuring Response Categories : Irth Support
More Detailed Response Audit Log: The response configuration audit log now records what was changed on a response, such as Response Category or Positive Response changes, rather than only noting that a change was made.
Auto Process Override Rules: Updated how Auto Process Override Rules are applied when tickets are processed automatically.
Readable EOD Audit Display: End-of-day (EOD) Audit content received from the one call center in XML format is now displayed on the page in a formatted, readable layout instead of raw XML.
WHAT'S FIXED:
Photo AI Failure Reason for Attachment Count: Fixed an issue where Photo AI validation showed no failure reason when a ticket failed because it had fewer than the minimum number of required attachments.
Ticket Link on Work Item Details: Fixed an issue on the Work Item Details page where ticket references in the Related Items section looked like clickable links for users restricted to Screener Mode, even though they could not be opened.
XML-Encoded Characters in NC 811 Tickets: Fixed an issue where XML-encoded characters (such as & and ') in North Carolina 811 (NCOC) XML tickets displayed as raw codes instead of the intended characters (& and ').
MO 811 Positive Response Notes: Fixed an issue where forward slashes in positive response notes sent to Missouri 811 appeared as "%252f", which also caused notes to be cut short by the center's 250-character limit.
Related Items Actions Missing: Fixed an issue where the Related Items section of ticket actions was missing for some users.
Subject Line: Irth Utilisphere Release Note: 2026.17
VERSION: 2026.17.0
WHAT'S NEW:
Auto-Add Private Registration Code Summary: Administrators can now view all of their Auto-Add Private Registration Code rules on a new summary screen.
Create and Modify Auto-Add Private Registration Code Rules: Administrators can now create and edit Auto-Add Private Registration Code rules, defining which private registration code is added and when the rule applies.
Automatic Private Registration Code Assignment: Utilisphere now automatically adds the configured private registration code to tickets that match an Auto-Add Private Registration Code rule.
Linescape Ticket Parsing: UtiliSphere can now parse tickets delivered in the Linescape format in Texas, including the Linescape value that indicates whether a ticket should be cleared or dispatched for marking.
WHAT'S IMPROVED:
Response Category Change Warning: When Insights AI Screening is enabled, administrators now see a warning when setting or changing a Response Category, explaining that the change can affect the clearing model. The warning must be acknowledged before the change is saved. Configuring Response Categories : Irth Support
More Detailed Response Audit Log: The response configuration audit log now records what was changed on a response, such as Response Category or Positive Response changes, rather than only noting that a change was made.
Auto Process Override Rules: Updated how Auto Process Override Rules are applied when tickets are processed automatically.
Readable EOD Audit Display: End-of-day (EOD) Audit content received from the one call center in XML format is now displayed on the page in a formatted, readable layout instead of raw XML.
WHAT'S FIXED:
Photo AI Failure Reason for Attachment Count: Fixed an issue where Photo AI validation showed no failure reason when a ticket failed because it had fewer than the minimum number of required attachments.
Ticket Link on Work Item Details: Fixed an issue on the Work Item Details page where ticket references in the Related Items section looked like clickable links for users restricted to Screener Mode, even though they could not be opened.
XML-Encoded Characters in NC 811 Tickets: Fixed an issue where XML-encoded characters (such as & and ') in North Carolina 811 (NCOC) XML tickets displayed as raw codes instead of the intended characters (& and ').
MO 811 Positive Response Notes: Fixed an issue where forward slashes in positive response notes sent to Missouri 811 appeared as "%252f", which also caused notes to be cut short by the center's 250-character limit.
Related Items Actions Missing: Fixed an issue where the Related Items section of ticket actions was missing for some users.
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