Special Release Note for Clients who are looking to switch to the Login with Microsoft option on Irth Mobile

Subject: Action Required — Sign-In Change with the Week of September 8 Update

Dear Valued Customer,

We are writing to let you know about an update to the Irth Mobile app scheduled for the week of September 8.

As part of this update, Irth Mobile will use Continue with Microsoft as an option for authentication. Because of this change, all users will need to re-establish their session one time after the update is applied. Existing sessions will not carry over.

What you need to do (one time, after the update):

1. Log off the mobile app completely.
2. Sign in on the web using the Continue with Microsoft button.
3. Log back in to the mobile app.

After completing these steps, you will be able to use Irth Mobile as usual. This is a one-time action — you will not need to repeat it after future sessions.

Questions or need help?
Please contact our Support team at 614-784-8000, option 2. We're happy to walk you through the steps.

Thank you for your patience as we continue to improve the security and reliability of Irth Mobile.

0 Votes