Link Work Item to Task: You can now link an existing work item directly to a task, making it easier to keep related work connected.
View Asset Details from ESRI Map Selection: Selecting an asset on a map layer now displays its details directly, giving field users faster access to asset information.
Create Work Item from an Asset on your ESRI Maps: You can now create a work item directly from an asset, streamlining the process of generating work from map-based asset selections.
Work Time Tracking for Tickets and Work Items: Added the ability to start and end work time tracking on tickets and work items, giving users a built-in way to log time spent in the field.
Pull-to-Refresh on High Priority Screens: Added pull-to-refresh support on the Task List screen, making it easier to get the latest data without navigating away.
Photo Resizing Based on Mobile Profile Setting: Photos are now resized according to the mobile profile setting, supporting more consistent attachment sizes and upload performance.
Form Links Foundation: Added foundational support for existing fields in Form Links, laying the groundwork for expanded field mapping in future releases.
WHAT'S IMPROVED:
Camera Stability Improvements: Reviewed and addressed camera-related exceptions to reduce unexpected errors when using the camera.
WHAT'S FIXED:
Ticket & Work Item:
Ticket Response Submission with Attachments: Fixed an issue where submitting a ticket response failed when an attachment was included.
Reopened Ticket Status Display: Fixed an issue where a reopened ticket continued to display a Closed status in Ticket Details while Task Summary showed it as ongoing.
Assignee Information Mismatch: Fixed an issue where assignee information did not match between Task Summary and Ticket Details.
Action Bar Misalignment: Fixed an issue where the action bar became misaligned after submitting a ticket response.
Related Items Search Not Restored: Fixed an issue where the task list was not restored after clearing an invalid search value in the Related Items search field.
Blank Work Item Screen After Update: Fixed an issue where the Work Item screen displayed a blank page after updating a work item.
Related Work Items List Not Displayed: Fixed an issue where the related work items list was not displayed in the Related Items tab.
Duplicate Available Forms List: Fixed a beta issue where the Available Forms list was displayed twice when creating a work item from a ticket.
Duplicate Work Item ID in Search: Fixed an issue where a duplicate work item ID was displayed in the search bar after searching for a work item.
Stability:
Error Handling for several intermittent errors: Fixed multiple issues that were intermittently causing errors.
Crash After Screen Timeout: Fixed a beta issue where the app crashed after a screen timeout and returning to the app.
Attachment & Photo Handling:
Photo Save Crash on Low Storage: Fixed an issue where the app crashed when saving a photo on a device with insufficient storage space.
Mobile app updates are rolled out over a staggered schedule, so not all users receive the update at the same time. During the rollout, your app may update earlier or later than others on your team.
VERSION: 26.1.7
WHAT'S NEW:
Link Work Item to Task: You can now link an existing work item directly to a task, making it easier to keep related work connected.
View Asset Details from ESRI Map Selection: Selecting an asset on a map layer now displays its details directly, giving field users faster access to asset information.
Create Work Item from an Asset on your ESRI Maps: You can now create a work item directly from an asset, streamlining the process of generating work from map-based asset selections.
Work Time Tracking for Tickets and Work Items: Added the ability to start and end work time tracking on tickets and work items, giving users a built-in way to log time spent in the field.
Pull-to-Refresh on High Priority Screens: Added pull-to-refresh support on the Task List screen, making it easier to get the latest data without navigating away.
Photo Resizing Based on Mobile Profile Setting: Photos are now resized according to the mobile profile setting, supporting more consistent attachment sizes and upload performance.
Form Links Foundation: Added foundational support for existing fields in Form Links, laying the groundwork for expanded field mapping in future releases.
WHAT'S IMPROVED:
Camera Stability Improvements: Reviewed and addressed camera-related exceptions to reduce unexpected errors when using the camera.
WHAT'S FIXED:
Ticket & Work Item:
Ticket Response Submission with Attachments: Fixed an issue where submitting a ticket response failed when an attachment was included.
Reopened Ticket Status Display: Fixed an issue where a reopened ticket continued to display a Closed status in Ticket Details while Task Summary showed it as ongoing.
Assignee Information Mismatch: Fixed an issue where assignee information did not match between Task Summary and Ticket Details.
Action Bar Misalignment: Fixed an issue where the action bar became misaligned after submitting a ticket response.
Related Items Search Not Restored: Fixed an issue where the task list was not restored after clearing an invalid search value in the Related Items search field.
Blank Work Item Screen After Update: Fixed an issue where the Work Item screen displayed a blank page after updating a work item.
Related Work Items List Not Displayed: Fixed an issue where the related work items list was not displayed in the Related Items tab.
Duplicate Available Forms List: Fixed a beta issue where the Available Forms list was displayed twice when creating a work item from a ticket.
Duplicate Work Item ID in Search: Fixed an issue where a duplicate work item ID was displayed in the search bar after searching for a work item.
Stability:
Error Handling for several intermittent errors: Fixed multiple issues that were intermittently causing errors.
Crash After Screen Timeout: Fixed a beta issue where the app crashed after a screen timeout and returning to the app.
Attachment & Photo Handling:
Photo Save Crash on Low Storage: Fixed an issue where the app crashed when saving a photo on a device with insufficient storage space.
Mobile app updates are rolled out over a staggered schedule, so not all users receive the update at the same time. During the rollout, your app may update earlier or later than others on your team.
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