PDF Templates for Positive Responses to Excavators: You can now use PDF files as message templates when sending a positive response to an excavator. [Learn More].
Response Dependency Restriction Enhancement: We added a new configuration option that allows administrators to require specific responses before others can be selected, helping ensure proper workflow compliance when closing tickets.
Ticket ID Linking for Work Items: We made an update that makes the Ticket ID easier to access and use. This allows tickets to be clearly linked to work items and ensures responses are applied to the correct ticket when work is completed.
WHAT'S IMPROVED:
Improved Handling of Cancel Tickets from One Call Centers:We fixed an issue where cancel tickets could unintentionally close the wrong tickets due to differences in how One Call Centers structure their cancel requests. [Learn More].
WHAT'S FIXED:
Advanced Search Criteria Issue: We fixed an issue where adding a form-specific search criterion on multi-work-item screens caused the initial criterion to disappear, preventing users from building multi-criterion searches.
Data Export Inconsistency Issue: We resolved an issue where exported data wasn’t aligning with ticket search results due to inconsistent or incomplete data retrieval.
Incorrect Location Match Impacting Automated Response:We resolved an issue where an incorrect map match led to an automated response being sent based on inaccurate location data.
Missing Contact Information in Tickets: We resolved an issue where incoming tickets were missing phone number details, ensuring contact information is now consistently populated.
Mobile Web Phone Number Validation Issue: We fixed an issue in Mobile Web where unformatted phone numbers caused validation errors on ticket closure, preventing notes from being submitted.
Mobile Web Attachment Submission Deadlock: We fixed an issue where users could not submit a response if photos were added beforehand, due to conflicting attachment prompts and missing options in the Mobile Web interface.
PDF Attachment Submission Issue on Mobile Web: We fixed an issue where uploading PDF attachments caused the application to hang and prevented responses from being submitted on Mobile Web.
Process Designer Dropdown Removal Issue: We resolved an issue where the “Canadian Right of Way Investigation Form 205” option could not be removed from the dropdown in Process Designer.
Ticket Linking Error for Work Items: We resolved an issue where users were unable to link locate tickets to excavator work items, resulting in an error and failed operation across all users and environments.
VERSION: 2026.08
WHAT'S NEW:
PDF Templates for Positive Responses to Excavators: You can now use PDF files as message templates when sending a positive response to an excavator. [Learn More].
Response Dependency Restriction Enhancement: We added a new configuration option that allows administrators to require specific responses before others can be selected, helping ensure proper workflow compliance when closing tickets.
Ticket ID Linking for Work Items: We made an update that makes the Ticket ID easier to access and use. This allows tickets to be clearly linked to work items and ensures responses are applied to the correct ticket when work is completed.
WHAT'S IMPROVED:
Improved Handling of Cancel Tickets from One Call Centers: We fixed an issue where cancel tickets could unintentionally close the wrong tickets due to differences in how One Call Centers structure their cancel requests. [Learn More].
WHAT'S FIXED:
Advanced Search Criteria Issue: We fixed an issue where adding a form-specific search criterion on multi-work-item screens caused the initial criterion to disappear, preventing users from building multi-criterion searches.
Data Export Inconsistency Issue: We resolved an issue where exported data wasn’t aligning with ticket search results due to inconsistent or incomplete data retrieval.
Incorrect Location Match Impacting Automated Response: We resolved an issue where an incorrect map match led to an automated response being sent based on inaccurate location data.
Missing Contact Information in Tickets: We resolved an issue where incoming tickets were missing phone number details, ensuring contact information is now consistently populated.
Mobile Web Phone Number Validation Issue: We fixed an issue in Mobile Web where unformatted phone numbers caused validation errors on ticket closure, preventing notes from being submitted.
Mobile Web Attachment Submission Deadlock: We fixed an issue where users could not submit a response if photos were added beforehand, due to conflicting attachment prompts and missing options in the Mobile Web interface.
PDF Attachment Submission Issue on Mobile Web: We fixed an issue where uploading PDF attachments caused the application to hang and prevented responses from being submitted on Mobile Web.
Process Designer Dropdown Removal Issue: We resolved an issue where the “Canadian Right of Way Investigation Form 205” option could not be removed from the dropdown in Process Designer.
Ticket Linking Error for Work Items: We resolved an issue where users were unable to link locate tickets to excavator work items, resulting in an error and failed operation across all users and environments.
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