Configurable Center Comments for Automated Responses: Administrators can now customize the comments sent back to One Call Centers when automated rules respond to tickets. This allows teams to control the messaging shared externally without exposing internal automation details. It also helps organizations meet communication expectations and avoid potential compliance concerns. [Learn more.]
WHAT'S FIXED:
Auto-Assignment to Disabled Users: We fixed an issue where tickets could still be assigned to users who had been disabled in the system. The auto-assignment process now correctly ignores inactive users and assigns tickets only to active, eligible team members. This ensures tickets are routed properly and prevents workflow disruptions.
Attachment Handling and Validation: We resolved an issue where deleted attachments were still showing as broken images and validation rules were not enforced. The system now properly removes deleted attachments from view and requires users to meet attachment requirements before submitting a response. This improves data consistency and ensures compliance with submission rules.
VERSION: 2026.10.0
WHAT'S NEW:
WHAT'S FIXED:
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