Custom Time Record Tags & Absent Hour Tracking: Easily manage user absences with customizable time record tags and automatic tracking of absent hours. [Learn more].
Image Text Stamp GPS Recognition: UtiliSphere can now detect GPS coordinates from image text stamps to support accurate ticket proximity verification. [Learn more]
Automatic Supervisor Notifications: Supervisors can now receive email alerts when users are marked absent during scheduled work hours—configurable in user settings. [Learn more]
WHAT'S IMPROVED:
Enhanced Ticket Search & Visibility: "First Response Locator Name" and "First Response Date" fields are now available in Advanced Search, Screen Configuration, and Filter Configuration. [Learn more]
Improved User Management: When disabling or removing a user, admins can reassign open tickets and work items to another user or unassign them if no replacement is specified. [Learn more]
VERSION: 2025.04
WHAT'S NEW:
WHAT'S IMPROVED:
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