In this article, you will learn how to configure an AI Project and define the settings used to evaluate photos uploaded to tickets. AI Projects allow administrators to establish photo validation requirements, configure evaluation methods, and automate Pass/Fail determinations based on organizational standards.

AI Projects serve as the foundation for photo analysis and validation. Once configured, the project applies its rules to photos uploaded by users, helping ensure consistent photo quality and compliance across tickets.

After an AI Project is created, administrators can configure the rules used to validate uploaded photos.

When users upload photos:

1. Each photo is analyzed against the AI Project's validation requirements.
2. The system records whether the photo passes or fails evaluation.
3. Ticket-level results are calculated either in real time or during the nightly evaluation process, based on the selected evaluation settings.
4. The configured Pass/Fail criteria determine the final ticket status.

Configuring an AI Project

1. Navigate to System Management > Administration > General > AI Project.
2. Add a new AI Project rule or open an existing project.
   
3. Enter the project information as needed, configure the desired photo validation settings, define the Pass/Fail Evaluation requirements, and select Save.
   
4. Assign the AI Project to the appropriate workflow or ticket process.

Pass/Fail Evaluation

The Pass/Fail Evaluation section determines how tickets are evaluated after photos have been uploaded.

Administrators can choose from three evaluation methods depending on business requirements.
 

Quantity Only

The ticket must contain a minimum number of valid photos before it can receive a Pass status.

Percentage Only

The ticket must meet a minimum percentage of valid photos.

The system compares the percentage of valid photos against the configured threshold.

Both

The ticket must satisfy both the quantity requirement and the percentage requirement.

Nightly Evaluation Process

AI Projects can evaluate tickets in either real time or during the nightly evaluation process. When the Evaluate ticket photo pass/fail overnight instead of real-time option is enabled, ticket-level evaluations are performed during the nightly process.

The nightly process:

1. Reviews all photos attached to a ticket.
2. Applies the configured AI Project criteria.
3. Calculates the evaluation results.
4. Updates the ticket with a Pass or Fail status.

Organizations can choose the evaluation method that best supports their operational requirements. Real-time evaluations provide immediate results, while overnight evaluations process ticket pass/fail determinations during the nightly evaluation cycle.

Q: What determines whether a ticket receives a Pass or Fail status?

A: The ticket is evaluated using the Pass/Fail criteria configured within the associated AI Project.

Q: Are photos evaluated immediately when they are uploaded?
A: Yes. Individual photos are evaluated as they are uploaded.

Q: Can different AI Projects have different Pass/Fail requirements?

A: Yes. Each AI Project can be configured with its own evaluation method and thresholds.

Q: What happens if additional photos are uploaded after a ticket has been evaluated?

A: The ticket is reevaluated based on the AI Project configuration. Projects configured for real-time evaluation recalculate results as photos are added, while projects configured for overnight processing are reevaluated during the next nightly evaluation cycle.

Q: Which evaluation method should I use?

A: Use Quantity Only when a minimum number of photos is required, Percentage Only when photo quality ratios are most important, and Both when both requirements must be satisfied before a ticket can pass.