Manual Callout

Modified on Thu, Oct 31 at 6:21 PM

This page lists the manual callouts that result from how your company set up its positive responses to excavators. For details, see Manual Callout Rules.

This topic covers both the Manual Callout Summary page and the Details page.

Columns (Summary)

All columns are sortable by clicking in them.

Field	Description
Attempts	The number of attempts at calling the contact at the excavator
Contact Email	The email address of the contact at the excavator
Contact Fax	The fax number of the contact at the excavator
Contact Name	The name of the contact at the excavator
Contact Phone	The phone number of the contact at the excavator
Due Time	The due time of the ticket
Next Attempt Time	The next time a call out to the contact at the excavator will be made
Ticket ID	The identification number of the ticket (from the one call center)
Ticket Type	Ticket types are defined by the One Call Center and come from the ticket

Actions (Summary)

More actions are available on the Manual Callout Details page.

Action	Description
Cancel Items	Check the box of the item to be canceled In the upper right corner, in the dropdown list, click Cancel Selected Items. Result: The callout is deleted from the Manual Callout Summary. The cancellation is recorded in the ticket's audit history You can also cancel items from the Manual Callout Details page
Refresh	To display any new items, click Refresh
View Details	In the row for the item, click any data in the Contact columns (Contact Name, Contact Email, Contact Fax, Contact Phone). Result: The Manual Callout Details page appears

Actions (Details)

Follow these steps to work on callouts.

On the Manual Callout Summary page, click any data in the Contact columns (contact name, contact, email, contact fax, contact phone)

On the Manual Callout Details page, indicate who you called, the notes on the call, and the action:

Action	Description
Action	Busy: The phone call was not answered Cancel: The callout is deleted from the Manual Callout Summary Delivered: The call was answered. The callout is deleted from the Manual Callout Summary No Answer: The call was not answered All actions are recorded in the ticket's audit history
Notes	Any notes on the call
Person Contacted	The person you called

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