Use adjudication settings to compare invoice rates to ticket rates. Use the field mappings to compare invoice fields to ticket fields. To use the Adjudication feature, follow the workflow order:
- Choose adjudication settings
- Rate
- Field mapping: You cannot map ticket fields to invoice fields until an invoice is uploaded
- Create a new field mapping: Upload an invoice (step 2), and in the Field Mappings option, choose (New Field Mapping) and map ticket fields to invoice fields
- Use an existing field mapping: Choose fields from previously-uploaded invoices (listed on the Field Mappings page)
- Hours & holidays
- Upload invoice (Adjudication Summary)
- System processes uploaded invoice based on adjudication settings
- If creating a new mapping, choose (New Field Mapping) and map ticket fields to invoice fields
- Review uploaded invoice on the Invoice Details page and adjust rates and approve items, as needed
- Optional. Download adjusted invoice from the Adjudication Summary
Use the Rate Summary page to add and edit your company's rates. Rates are set per ticket type category. You can map each one call center's ticket types to the system's ticket type categories. See Ticket Categories.
- In the upper right corner, click Add New Rate
- On the New Rate page, fill in the fields. See Edit Rate, step 2, below
Each Rate is subdivided by ticket type category, so each ticket type category can have its own rate (See Ticket Categories ). The rates on uploaded invoices are compared to these rates. All rates are cumulative, if applicable.
- On the Rate Summary page, in the Name column, click the rate
On the Rate Detail page, edit the rate fields for each rate type:
Rate Information Description Description The description of the rate Name The name of the rate Rate Type The kind of rate based on the thing being charged for:
Custom: The thing being charged for is determined by your company based on the invoice you upload
Registration: The thing being charged for is based on registration code
Ticket Type Category:
- Aerial
- Damaged Utility
- Design
- Emergency
- Late
- Meet
- Recall
- Regular
- Revision
- Short
CustomUpload the invoice you want to use to create a custom rate type
Once the invoice file is uploaded, the Custom Rate Column list contains the columns from the invoice file. The data from the column you choose is listed in the Custom Rate column with the standard rate information for you to fill in:
Rate Information Description Allow Callout Callouts are work performed after normal business hours
- Checked: Callouts are allowed
- Unchecked: Callouts are not allowed
Base Rate ($) Rate per ticket (compared by the system to the Ticket Field Rate from Field Mappings, below). Not related to flat rate from Billing Configuration Callout Rate ($) If ticket is a callout ticket (outside business hours) then use the callout rate Default Duration (Minutes) The default amount of work time on a ticket. If work time exceeds the default duration, the ticket is charged at the quarter hour rate, below Quarter Hour Rate ($) Work time is calculated based on Work Start Date Time and Work End Date Time. Work time is compared to the default duration and any quarter hour over the default duration is billed at the quarter hour rate
RegistrationRate Information Description After Hours Rate Rate for work performed outside normal business hours as defined by your company After Hours Units of Work Rate Rate per unit of work performed outside normal business hours as defined by your company Bill Per Rates can be charged by different ways of measuring work:
Hours: Rate is charged per hour
Tickets: Rate is charged per ticket
Units of work: Rate is charged per unit of work as defined by your company
Business Hours Rate Rate charged during normal business hours Business Hours Units of Work Rate Rate charged during normal business hours per unit of work as defined by your company Check for Duplicate Ticket The system flags duplicate tickets Duplicate Ticket Rate The rate charged for duplicate tickets Ticket Type CategoryRate Information Description Allow Callout Callouts are work performed after normal business hours
- Checked: Callouts are allowed
- Unchecked: Callouts are not allowed
Base Rate ($) Rate per ticket (compared by the system to the Ticket Field Rate from Field Mappings, below). Not related to flat rate from Billing Configuration Callout Rate ($) If ticket is a callout ticket (outside business hours) then use the callout rate Default Duration (Minutes) The default amount of work time on a ticket. If work time exceeds the default duration, the ticket is charged at the quarter hour rate, below Quarter Hour Rate ($) Work time is calculated based on Work Start Date Time and Work End Date Time. Work time is compared to the default duration and any quarter hour over the default duration is billed at the quarter hour rate Example
Ticket Category Allow Callout Default Duration (Minutes) Base Rate ($) Callout Rate ($) Quarter Hour Rate ($) Emergency Yes 60 12.22 5.00 1.33 A callout emergency ticket with a total time of 90 minutes and the above rates is charged $19.88 (all rates are cumulative)
- Click Save
Use the Field Mappings Summary page to view and edit your mappings of ticket fields to invoice fields.
Mappings are created when you upload a new invoice and choose Create New Mapping. See Adjudication Summary > Start New Adjudication (Upload Invoice) > Field Mappings > (Create new mapping).
Once a mapping is in the system, it can be reused and edited.
Ticket Fields
| Field | Description |
| Description | The description of the rate |
| Name | The name of the rate |
| Ticket Field | Description |
| Base Units | If there is a minimum number of units charged per locate, enter the value here, otherwise keep the value set to "0". Any additional Units Charged in the invoice should be mapped to the "Units Charged" field. |
| Billing Type | Billing types are the time period in which the work was done (after hours, normal work hours, holidays, etc.). Billing types are set in Adjudication Settings > Contract Business Hours. |
| Hours | Hours of work on the ticket |
| Rate | Rate per ticket (equivalent to base rate in Edit Rates, above) |
| Received Date Time | The date and time when the ticket was received (may differ slightly from time of transmission from one call center) |
| Registration Code | Registrations are codes assigned to your company from the One Call Center. Registration codes are used to identify companies, areas, and assets. See Registration Code Summary |
| Ticket ID | The identification number of the ticket (from the one call center) |
| Ticket Type | Each One Call Center defines its own ticket types |
| Total Charge | The total amount charged for the ticket |
| Units Charged | The total amount of units charged (e.g. if 900 feet were marked and the unit charge is 500 feet per unit, then the Units Charged would be 2 units). |
| Work End Date Time | The date the work recorded in the ticket ended |
| Work Start Date Time | The date the work recorded in the ticket began |
Create or edit hours or holidays
In the left column, click Contract Business Hours
Create or Edit Description Create Click Add Contract Business Hours
The Contract Business Hours page appears. Go to step 2, below
Edit The name of the holiday On the Contract Business Hours page, make your changes:
Business Hours
Field Description Business Hours The name of this business hours record Name The name of the holiday Time The business is open between the hours you specify Time Zone The time zone of the business Holidays
Field Description Date The date of the holiday Name The name of the holiday Click Add
- Click Save. Result: the Holiday Summary page appears with your changes
Use the reconciliation settings to identify billing records so they can be compared to find mistakes. IDs incorrect bills and prevents them from being paid
In the left column, click Reconciliation
On the Reconciliation Settings page, in the upper right corner, click Modify Settings
On the Reconciliation Settings page with details, make your changes:
Field Description Canceled Ticket Buffer (in minutes) If cancel time plus the buffer minutes is less than start work, then the ticket was canceled before start work time, so the system identifies such tickets for reconciliation Check Geometry Type Source of the digsite geometry calculation: facility location or map layers Cleared Response Choose response to check for reconciliation. This setting determines if a ticket on the invoice was previously cleared Enable billing type check Billing types are the time period in which the work was done (after hours, normal work hours, holidays, etc.). Billing types are set in Adjudication Settings > Contract Business Hours. This setting checks if after-hours work was charged for normal-hours work Identify Items Over Threshold (%) The threshold percent is the percent over the estimated locating area of the digsite geometry calculation that is charged on the invoice. Tickets above the threshold are identified for reconciliation Repeat Ticket Types If the same ticket ID is used for each ticket type selected, then the system identifies invoices if they charge twice for same locate Units of Work Equivalent in Feet The number of feet equivalent to one unit of work. For example, 500 feet = 1 unit of work Click Save
In the upper right corner, click History. Result: The History window appears listing the description and time of actions taken and who performed them
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