In this article, you will learn how dispatching works in Digtix and how to configure dispatch users and ticket statuses to support efficient locate request screening.

Dispatching helps organizations determine whether a locate request needs to be sent to the field for investigation or can be cleared without a site visit. This process, often called screening, reduces unnecessary dispatches and improves overall operational efficiency.

By using dispatch tools in Digtix, teams can:

• Identify requests that require fieldwork
• Clear requests with no conflict
• Reduce technician workload, travel time, and fuel costs

This feature is intended for administrators and Super Users responsible for configuring dispatch workflows and managing user access.

• Permissions: Only users with administrative access can configure dispatch users and ticket statuses.

• Dispatcher Access: Users must have the Is Dispatch User setting enabled to access dispatch tools.

• Status Configuration Required: Dispatch functionality depends on properly configured ticket statuses marked as available to dispatch users.

• Screening Outcomes: Requests may be marked as:

  • Cleared
  • Cleared by Proximity
  • Cleared by Work Type
  • Cleared by Excavator

• Reduce Unnecessary Field Work: Quickly identify requests that do not require on-site investigation, reducing technician workload.

• Improve Operational Efficiency: Streamline dispatch decisions to minimize delays and optimize resource allocation.

• Lower Operational Costs: Decrease fuel consumption, fleet mileage, and overall damage prevention expenses.

Follow these steps to configure dispatching in Digtix:

Enable Dispatch Users

1. Navigate to Administration > Users
2. Select the user you want to configure, toggle Is Dispatch User on, and Save the changes.
   The user now has access to dispatch-specific tools.

Configure Dispatch Ticket Statuses

1. Navigate to Admin > Locate Request Statuses
2. Select an existing status or create a new one. check Available to Dispatcher in the status configuration window, and Save the changes.The status appears as an option for dispatch users during ticket screening.

Q: Why doesn’t a user see dispatch options?
A: Ensure the user has the Is Dispatch User option enabled in their profile.

Q: Why are no statuses available when screening tickets?
A: Confirm that ticket statuses are configured with Available to Dispatchers enabled.

Q: Should I delete unused statuses?
A: It’s recommended to deactivate unused statuses instead of deleting them to preserve reporting history.