Downloading and Logging In to the Irth Utilisphere Mobile App

Easily take Utilisphere with you on the go. Here's how to get the app and log in seamlessly, ready for field workflows.

What You'll Need

• Supported Device
  • Hardware: must be able to support the last two operating system versions released (either Androidriod or Apple iOS)
  • Software: within the two most recent versions based upon hardware's supported platform.
    

    Operating System	Version	Download Location
    Android	13.0 or newer
    iOS	16.0 or newer

• Access Permissions
  • Your account must have at least one Mobile Profile with specific users assigned or a Mobile Profile set as 'Default'
• Reliable internet access
  • Required for downloading and first-time login

Things to Know

• Offline mode: The app caches your data regularly when within a coverage area, allowing offline access for field tasks when outside of coverage areas.
• Automatic sync: the app syncs responses and tickets automatically--if you've been outside a coverage area, once you reconnect, all changes and completed items are synced automatically
• App Updates: While there are settings on your device which allow automatic updates, each App Store stages automated updates to users to avoid slowing downloads. To avoid such delays, manually download the app when updates are avaialble.
• Need Help? If you're unsure about which environment to select or run into access issues, contact your company administrator or the Irth Support Team.

Step-by-Step Download and Login

The iOS and Android versions of the Irth UtiliSphere Mobile App are available in the app stores. 

a) Install the App
Search for "Utilisphere" in the App Store or Google Play Store; the icon should look like this with our new logo image:

b) Log In

1. Open the Utilisphere app
2. Enter your Username and Password 
   • Tap the eye icon to view or hide your password as needed. 
   • Using SSO? Skip to Step 4.
     
3. Select Your Environment. 
   • Choose the appropriate environment based on the web URL you typically use (Prod, Prod-CL, etc.)
4. If Using Single Sign-On (SSO):
   • Ensure you've selected Production or Production CL—SSO is only supported in these environments. 
   • Tap SSO
   • Enter your Company Code. (If you don't know your company code, contact your company administrator.)
   • If you receive an error, double-check the Company Code and ensure your company has whitelisted the Irth mobile IP address: 64.128.112.130. 
5. Tap Login.
   • If you’re not using SSO, you’ll be logged directly into Utilisphere. 
   • If you’re using SSO, your company’s login page will appear. You may also be prompted for two-factor authentication. Once complete, you’ll be logged in to Utilisphere.