Password Resets or Changes

Follow these steps to Reset your Password (or you can Change Your Password from within the System):

Reset your Password on the Login Screen 

You have the ability to reset your password on the login screen by clicking the 'Forgot your password or account locked?' link

** if you have SSO (Single Sign On-- or SAML) this will not work and you will need to contact your company administrator or SSO management team

1. Fill in the user name and email of your profile. 
2. Once your user name and email are validated, an email will be sent to your primary e-mail address.  This email will contain a link that when clicked, will allow you to enter and confirm a new password.

 * If you are not sure of the username or primary email used with the account you will need to contact your company administrator or supervisor

Change Your Password from within the System

To change your password while logged in to the system, see the Utilisphere help topic Account > Modify Preferences or this video:

Change Your Password from within the System (1 min)

Explains how to change your password after you've logged in to the system