When requesting an Export and creating an Export Format, there are currently only eight filter options, Registration Code, Ticket Folder, Status, Response Locator, Response Contractor, Facility Type, Customer Name, and Operator Name.
To maximize the export functionality and extract the exact data needed, without having to reduce the timeline or manually filter out unneeded data, I am seeking support to add the following Filter Fields to Exports:
> One Call Center
> State
> Ticket Type
> Ticket Type Category
> Keyword
> Work Type
> Status
> Done for
> Due Time
> Smart Score
Kindly upvote if this will help your organization too.
Thank you
1 Votes
2 Comments
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L
Lindsay Rennerposted
about 1 month ago
Admin
Customer posted in two separate locations; when reviewing 'ask the community' assuming she had posted in the wrong location, I created a more cohesive request in Product Feedback to accommodate not realizing she had two identical posts.
0 Votes
L
Lindsay Rennerposted
about 1 month ago
Admin
Hi Sandra!
This is an excellent suggestion—thank you for taking the time to detail it out.
Just a quick note: posts like this are best shared in the Product Feedback forum instead of Community Discussions so they’re visible to our product team. I’ve gone ahead and moved your post over for you, but wanted to flag it for the future so your feedback lands in the right hands right away. Appreciate your input!
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When requesting an Export and creating an Export Format, there are currently only eight filter options, Registration Code, Ticket Folder, Status, Response Locator, Response Contractor, Facility Type, Customer Name, and Operator Name.
To maximize the export functionality and extract the exact data needed, without having to reduce the timeline or manually filter out unneeded data, I am seeking support to add the following Filter Fields to Exports:
> One Call Center
> State
> Ticket Type
> Ticket Type Category
> Keyword
> Work Type
> Status
> Done for
> Due Time
> Smart Score
Kindly upvote if this will help your organization too.
Thank you
1 Votes
2 Comments
Lindsay Renner posted about 1 month ago Admin
0 Votes
Lindsay Renner posted about 1 month ago Admin
Hi Sandra!
This is an excellent suggestion—thank you for taking the time to detail it out.
Just a quick note: posts like this are best shared in the Product Feedback forum instead of Community Discussions so they’re visible to our product team. I’ve gone ahead and moved your post over for you, but wanted to flag it for the future so your feedback lands in the right hands right away. Appreciate your input!
0 Votes