We currently have four locators. The tickets that come in get auto assigned to two locators and then me move them around accordingly. These tickets we have no issues with. However if a ticket is not auto assigned it goes into a pending research folder where you have to manually assign it to a locator. When we manually assign it to a locator that normally gets the auto assigned tickets only they can see it in the app to take pictures. If we assign it to someone that doesn't get auto assignments then no one can see the ticket in the app. Has anyone experienced this and found a solution to fix it so everyone can see the ticket?
We currently have four locators. The tickets that come in get auto assigned to two locators and then me move them around accordingly. These tickets we have no issues with. However if a ticket is not auto assigned it goes into a pending research folder where you have to manually assign it to a locator. When we manually assign it to a locator that normally gets the auto assigned tickets only they can see it in the app to take pictures. If we assign it to someone that doesn't get auto assignments then no one can see the ticket in the app. Has anyone experienced this and found a solution to fix it so everyone can see the ticket?
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