In a User account in Utilisphere, there are fields for SMS Number and Callback Number. For items in Utilisphere that utilize one or both of these (Rotational Dialing, Text Notifications, etc.) can we clarify in all Help articles for those features which number for the User will be used? For example, for the Rotational Dialing Help article, it does not specify if it is using the User's Callback number or SMS number listed in their personal information. If we can identify the use cases for each of these numbers in the applicable help articles, we can better advise customers on how/why to include those numbers in the User information.
In a User account in Utilisphere, there are fields for SMS Number and Callback Number. For items in Utilisphere that utilize one or both of these (Rotational Dialing, Text Notifications, etc.) can we clarify in all Help articles for those features which number for the User will be used? For example, for the Rotational Dialing Help article, it does not specify if it is using the User's Callback number or SMS number listed in their personal information. If we can identify the use cases for each of these numbers in the applicable help articles, we can better advise customers on how/why to include those numbers in the User information.
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