Ticket Folder Capacity Notifications

You can only add recipients after you have created the notification.

1. On the Ticket Folder Capacity Notifications Details page, on the left column, click Add a Recipient

2. On the Add Ticket Folder Capacity Notification Recipient page, fill in the fields:

       

   Where/When to Send	Description
   When to Send	Choose when to send the notification
   Where to Send	To a recipient defined for my company: Choose recipient. To set up users, see Users To an email address I specify: Type email address

                                                                                       
3. Click Add

1. On the Ticket Folder Capacity Notifications Details page, on the left column, click Modify

2. On the Modify Ticket Folder Capacity Notification page, fill in the fields: 

                                                                

   Field	Description
   Description	The description of the group
   Email Subject	The text of the subject line of the email
   Folder Capacity Threshold (%)	The percentage of the folder's capacity that causes the notification to be sent
   Message To Send	Four types of information can be pulled in to the message text by typing these placeholder terms in double brackets:                       Information Description What to Type Date The date the Folder Capacity Threshold (%) was exceeded [[Date]] Folder Daily Capacity Folder Capacity Threshold (%): The percentage of the folder's capacity that causes the notification to be sent [[Folder Daily Capacity]] Folder Name The name of the folder whose Folder Capacity Threshold (%) was exceeded [[Folder Name]] Time The time the Folder Capacity Threshold (%) was exceeded [[Time]]

                                                                                       

    

3. Choose the ticket folders the notification applies to. Each folder chosen causes a notification to be sent when its capacity exceeds the threshold percentage you set

4. Click Save