Use this feature to set up a call profile containing one or more phone numbers (call destinations) in the order you choose. Calls have one of two outcomes: accepted or unaccepted. The outcome of call destinations is part of an item's Status and Transaction History.
| Call | Description | Status | Transaction History |
| Accepted | Call accepted (answered) by recipient. For a call to be considered accepted by the system, the recipient must press 2 in response to the prompt in the call | Delivered | Item delivered |
| Unaccepted | A call is processed as unaccepted if it meets either of two conditions:
If all call destinations are unaccepted (unanswered), the system stops. Each call destination gets three unaccepted calls before the system goes to the next one | Canceled by system | No user input was received |
You can set up a Failed Transmission alert to be notified if none of the call destinations in a rotational call profile is accepted. See Alert Notifications.
Rotational call profiles are not available for open ticket summary or end of day notifications.
Add or Modify Rotational Call Profile
Rotational call profiles are available in two places in the system:
Location Description System Management ( 
) > GeneralOn the top menu bar, click System Management (
) > General > Rotational Dialing
System Management ( 
) > Ticket ManagementOn the top menu bar, click System Management (
) > Administration > Ticket Management > Ticket NotificationsOn the Notification Overview page, in the left column, click Rotational Call Profiles
On the Rotational Call Profiles / Rotational Dialing Profile Summary page:
Action Description Add profile Click Add Profile . The Rotational Call Profile page appears. Make edits as below Modify notification Click the text in the Name column to choose the profile to modify.
The Rotational Call Profile page appears. Make edits as below
Edit Rotational Call Profile
Make edits as below:
Field Description Call Destination The company users (people or groups) or phone numbers listed in the order they should be called. For information on users, see Users
- Click Add Destination
- On the Add Destination window, add the company user or phone number
- Click Add
Put Call Destinations in order: Click arrows
Delete Call Destination: Click X
Description The description of the call profile Name The name of the call profile - Click Save
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