It would be helpful if the Select Ticket Fields dialog allowed users to save a default selection. I use this feature frequently and always select the same seven fields. Having those fields automatically checked would make the process quicker and more efficient.
Thanks for the suggestion! The Select Ticket Fields configuration is generally intended to be set based on the ticket fields you want included in your Ticket Notifications and retained for future use automatically as part of that saved configuration. You mentioned using this feature frequently and selecting the same seven fields each time. Can you provide a little more detail on what requires you to update your Ticket Notifications configuration daily, particularly if you’re selecting the same seven fields each time? Understanding the workflow you’re trying to accomplish will help us determine whether there’s an existing feature or process that better supports the use case, or if there’s an opportunity for improvement elsewhere.
It would be helpful if the Select Ticket Fields dialog allowed users to save a default selection. I use this feature frequently and always select the same seven fields. Having those fields automatically checked would make the process quicker and more efficient.
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Lindsay Renner Irth 1 day ago
Thanks for the suggestion! The Select Ticket Fields configuration is generally intended to be set based on the ticket fields you want included in your Ticket Notifications and retained for future use automatically as part of that saved configuration. You mentioned using this feature frequently and selecting the same seven fields each time. Can you provide a little more detail on what requires you to update your Ticket Notifications configuration daily, particularly if you’re selecting the same seven fields each time? Understanding the workflow you’re trying to accomplish will help us determine whether there’s an existing feature or process that better supports the use case, or if there’s an opportunity for improvement elsewhere.
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