We would like to request a real-time GPS tracking feature for field locators within IRTH Utilisphere.
Operational Need
Today, dispatchers and supervisors have limited real-time visibility of where technicians are physically located during field operations and emergency response situations.
Adding live locator visibility on the map would significantly improve:
Emergency dispatch response times
Field supervision and auditing
Ticket closure verification
Workforce accountability
Operational efficiency
Safety coordination
Real-World Use Cases
Emergency Dispatching
Dispatchers could immediately identify and assign the closest available technician to emergency tickets.
Field Audits & Supervision
Managers could quickly locate technicians in the field for:
random audits
safety inspections
support escalation
operational supervision
Ticket Closure Validation
This feature would help identify situations where tickets may be closed:
from home
outside the ticket area
without physical presence at the work location
Suggested Capabilities
Live GPS visibility on dispatch map
Locator breadcrumbs / movement history
Last known location timestamp
Tracking enabled only during working hours or active assignments
Mobile app integration
Optional geofencing and audit reporting
Business Impact
This functionality would greatly improve operational visibility and emergency coordination for companies managing large locator teams and high ticket volumes.
As field operations continue becoming more data-driven and accountability-focused, real-time workforce visibility is becoming operationally critical.
We would appreciate Product Management review and feedback regarding the possibility of adding this capability to the Utilisphere roadmap.
We would like to request a real-time GPS tracking feature for field locators within IRTH Utilisphere.
Operational Need
Today, dispatchers and supervisors have limited real-time visibility of where technicians are physically located during field operations and emergency response situations.
Adding live locator visibility on the map would significantly improve:
Real-World Use Cases
Emergency Dispatching
Dispatchers could immediately identify and assign the closest available technician to emergency tickets.
Field Audits & Supervision
Managers could quickly locate technicians in the field for:
Ticket Closure Validation
This feature would help identify situations where tickets may be closed:
Suggested Capabilities
Business Impact
This functionality would greatly improve operational visibility and emergency coordination for companies managing large locator teams and high ticket volumes.
As field operations continue becoming more data-driven and accountability-focused, real-time workforce visibility is becoming operationally critical.
We would appreciate Product Management review and feedback regarding the possibility of adding this capability to the Utilisphere roadmap.
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