Stop a Running Invoice in Billing Audit

Purpose/Overview

This article explains how users can stop a running invoice in Billing Audit. It covers why the feature is useful, how it works, and what to expect when an invoice is stopped, including status updates, logging who stopped it, and handling discrepancies. The feature gives users better control and helps prevent processing errors 

Navigation Path:

To access this feature: Utilisphere > Billing > Adjudication Summary

Things to Know:

• Billing Adjudication Add-on must be enabled for your company
• Permissions Required: Only users with appropriate Billing Audit access can stop invoices.
• Stopped invoices will show:

  • No total discrepancy

  • A stop reason

  • No further processing impact

Key Benefits/Use Cases:

• Prevent processing errors: Stop an invoice mid-process if the wrong rate table or settings were applied.
• Save time and resources: Avoid system load and long processing for invalid data (e.g., high-volume invoices like Charter’s 66,000-item runs).
• Improved audit visibility: Track why and by whom an invoice was stopped with a clear system log.

How It Works:

Follow these steps to Stop Invoice:

1. Log in or impersonate a company with Billing Adjudication enabled
2. Navigate to Billing > Adjudication Summary
   
3. Select Start New Adjuciation.
   
4.  Add the Invoice File (.xls/.xlsx) you want to work with, then select Save.
   

5. The item’s status will initially display as Queued, and it will change to Calculating once invoice creation begins.
   

6. Select the invoice you want to stop while its status is Queued or Calculating. A pop-up will appear with an option to Suspend and a textbox for entering the Reason for suspension. Enter a reason and click Suspend.
   
7.  The screen will refresh, and the item’s status will update to Suspended.
   

8. Click on the Suspended status to view a pop-up displaying the current status, the user who suspended it, and the reason for suspension.
   

9. Click Resume to reset the item’s status to Queued. The status will change to Calculating when processing starts again. If the item was already in progress (status Calculating), it will resume from the record where it was suspended.
   

If multiple adjudications have been started, even across multiple companies, the invoices will be calculated at the same time. 

• Verify that when you've suspended and resumed an adjudication in the middle of the process that it has the same discrepancy value as one that runs the whole way through without suspending it. 
• When the status is changed to Suspended, there will be a new alert.
• If the invoice file has been rejected, there is an identified reason on the Invoice Details page.
  

Questions?  Contact us!