Use Auto Process Recommendation Schedules to delay the application of auto process rules to allow time for staff to review tickets. If the delay period ends with the ticket unreviewed or unprocessed, then the auto process rules are applied as usual.
Add Schedules By Registration Codes or Ticket Types
- On the Auto Process Apply Recommendation Schedule page, click Add Schedules By Codes or Add Schedules By Ticket Types
On the Add Auto Process Recommendation Schedules page, choose your settings:
Registration Codes or Ticket Types
To choose registration codes or ticket types, use the search box or pagination links
Recommendations
Recommendations Apply recommendations when tickets are received The delay period is applied when tickets are received Apply recommendations immediately if tickets are received on weekdays The delay period is applied when tickets are received on weekdays Apply recommendations immediately if tickets are received on weekends The delay period is applied when tickets are received on weekends Apply recommendations immediately if tickets are received on holidays The delay period is applied when tickets are received on holidays Apply recommendations if tickets have not been processed by the end of the business hour The delay period is applied after one business hour Amount of Time Amount of time to keep tickets in "Pending Your Research" state before applying the auto-process recommendations to them The amount of time by which auto process rules are delayed from the date the ticket was taken or created (During the delay, the ticket status is Pending Your Research):
Created: The date the ticket was created in the system
Taken: The date from the Taken Date/Time field from the ticket
- Click Add
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