Use this feature to email someone a list of all open tickets that are assigned to a specific locator or contract locator or in a specific ticket folder.
- On the top menu bar, click System Management (
)>Administration>Ticket Management>Ticket Notifications - On the Notification Overview page, in the left column, click Open Ticket Summary Notifications
On the Open Ticket Summary Notification page:
Action Description Add notification Click Add an Open Ticket Summary Notification. The Add a Notification page appears. See Edits, below Modify notification Click the text in the For column to choose the notification to modify.
The Open Ticket Summary Notification Detail page appears. Make edits as below
Edits
Locator or Folder the summary is for
Choose the locator or folder the summary is for.
Where to SendNotification Description To a device defined for my company To a device defined for my company. To set up devices, see Devices. To a recipient defined for my company Choose recipient. To set up users, see Users To an email address I specify Type email address To everybody associated with the folder To all users linked to a folder. To set up folders, see Folders When to Send
Choose when to send the notification.
Content Time Zone (What you Send)
Choose the time zone of the notification content.
Description
Type the description.
Review the notification
Click Back to go back and make corrections.
- Click Finish. The Open Ticket Summary Notification Detail page appears.
You can enable or disable a notification from either the Notification Summary page or from the notification itself (while modifying it).
Page How to Enable or Disable Notification Summary page - In the left column, click Enable/Disable...Notifications
- Click the check boxes to choose the notifications and click Enable or Disable
- The Ticket Notification Summary/Overview page appears listing notifications
Notification Detail page - In the left column, click Enable/Disable this Notification
- The Ticket Notification Detail page appears showing the notification enable or disabled
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article