Currently when designing a filter with the Criterion "Due Time" you can only select one of the options as listed in the image. If a ticket is due in the upcoming 1-2-3 days, that's helpful, but the challenge this poses is that if a ticket is not addressed within the 1-3 day period, it falls out of the view of the user.
This is a problem because while a user may intend to work the ticket that day, the due time may come and go, and when they navigate to their summary screen later, the ticket may no longer be there.
A solution would be to configure a checkbox that says something along the lines of "include tickets that open and past the due/creation/rec'd date in the criterion."
Currently when designing a filter with the Criterion "Due Time" you can only select one of the options as listed in the image. If a ticket is due in the upcoming 1-2-3 days, that's helpful, but the challenge this poses is that if a ticket is not addressed within the 1-3 day period, it falls out of the view of the user.
This is a problem because while a user may intend to work the ticket that day, the due time may come and go, and when they navigate to their summary screen later, the ticket may no longer be there.
A solution would be to configure a checkbox that says something along the lines of "include tickets that open and past the due/creation/rec'd date in the criterion."
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