When creating an Export Format in the platform, users are currently limited to just eight filter fields:
Registration Code
Ticket Folder
Status
Response Locator
Response Contractor
Facility Type
Customer Name
Operator Name
To truly maximize the value of exports and reduce the need for manual data cleanup or repeated report slicing, it would be highly beneficial to expand the available filter fields.
Suggested additions:
One Call Center
State
Ticket Type
Ticket Type Category
Keyword
Work Type
Status (to support multi-status filtering)
Done For
Due Time
Smart Score
These additions would empower users to:
Extract precisely scoped data sets for targeted reporting
Avoid unnecessary timeline reduction to work around volume limitations
Minimize post-export data manipulation
Align exports more closely with real-world operational, compliance, and performance analysis needs
If your team would benefit from this level of flexibility, please consider upvoting!
1 Votes
1 Comments
L
Lindsay Rennerposted
1 day ago
Admin
Customer posted in two separate locations; when reviewing 'ask the community' assuming she had posted in the wrong location, I created a more cohesive request in Product Feedback to accommodate not realizing she had two identical posts.
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When creating an Export Format in the platform, users are currently limited to just eight filter fields:
Registration Code
Ticket Folder
Status
Response Locator
Response Contractor
Facility Type
Customer Name
Operator Name
To truly maximize the value of exports and reduce the need for manual data cleanup or repeated report slicing, it would be highly beneficial to expand the available filter fields.
Suggested additions:
One Call Center
State
Ticket Type
Ticket Type Category
Keyword
Work Type
Status (to support multi-status filtering)
Done For
Due Time
Smart Score
These additions would empower users to:
Extract precisely scoped data sets for targeted reporting
Avoid unnecessary timeline reduction to work around volume limitations
Minimize post-export data manipulation
Align exports more closely with real-world operational, compliance, and performance analysis needs
If your team would benefit from this level of flexibility, please consider upvoting!
1 Votes
1 Comments
Lindsay Renner posted 1 day ago Admin
0 Votes