After I select the tickets in which I need to audit that day. I then Map those tickets to help route myself for the day. From the Map View, is it possible to create a Ticket Audit and also create a Ticket Task? Currently I am having to back out and go into Ticket Summary and type the ticket in to complete a Ticket Audit and a Ticket Task. This would be very helpful for myself and the rest of the team if possible. We complete over 1,000 audits a year. Thank you!
After I select the tickets in which I need to audit that day. I then Map those tickets to help route myself for the day. From the Map View, is it possible to create a Ticket Audit and also create a Ticket Task? Currently I am having to back out and go into Ticket Summary and type the ticket in to complete a Ticket Audit and a Ticket Task. This would be very helpful for myself and the rest of the team if possible. We complete over 1,000 audits a year. Thank you!
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