Given the growing adoption of work items among our Utilisphere customer base and the inclusion of Smart Scores as a key component in packaging (as highlighted by Matt Abbitt at the 2024 Summit in Charlotte), integrating smart scoring functionality into the Work Item feature would be a significant value add. Similar to its implementation on the Ticket Summary, Work Item Summary screens could be enhanced to include the Smart Score webhook as a configurable column. Additionally, Smart Score calculations could incorporate logic based on existing 'related items' and their scores (for both Tickets and Work Items), alongside process automation criteria and resulting outcomes.
Given the growing adoption of work items among our Utilisphere customer base and the inclusion of Smart Scores as a key component in packaging (as highlighted by Matt Abbitt at the 2024 Summit in Charlotte), integrating smart scoring functionality into the Work Item feature would be a significant value add. Similar to its implementation on the Ticket Summary, Work Item Summary screens could be enhanced to include the Smart Score webhook as a configurable column. Additionally, Smart Score calculations could incorporate logic based on existing 'related items' and their scores (for both Tickets and Work Items), alongside process automation criteria and resulting outcomes.
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