I’ve had some issues with ticket set as Ongoing for extended periods, and currently, there’s no way to set up automatic notifications for them. Would it be possible to implement a feature that allows notifications for tickets in the 'Ongoing' status? This could either be an automatic notification triggered when a ticket is moved to 'Ongoing' or a reminder based on the timeline once the due date has passed. Either option would be helpful.
I’ve had some issues with ticket set as Ongoing for extended periods, and currently, there’s no way to set up automatic notifications for them. Would it be possible to implement a feature that allows notifications for tickets in the 'Ongoing' status? This could either be an automatic notification triggered when a ticket is moved to 'Ongoing' or a reminder based on the timeline once the due date has passed. Either option would be helpful.
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