UtiliSphere receives a ticket from Verizon in Florida. Verizon changes the ticket format and causes the link back to Sunshine to not work.
The Problem:
1. Customer selects the incorrectly provided hyperlink in UTS for the ticket and it gives a system error.
2. Customer selects the incorrectly provided hyperlink in UTS for the ticket and it routes to the ExactTix (our software) and provides a message the ticket is not found.
Thoughts:
If Verizon is not willing to send us the correct, unaltered ticket format, or a format the provides us the url to create the maplink in UTS. Can there be a way to turn off the ability to use the map hyperlink by CDC?
UtiliSphere receives a ticket from Verizon in Florida. Verizon changes the ticket format and causes the link back to Sunshine to not work.
The Problem:
1. Customer selects the incorrectly provided hyperlink in UTS for the ticket and it gives a system error.
2. Customer selects the incorrectly provided hyperlink in UTS for the ticket and it routes to the ExactTix (our software) and provides a message the ticket is not found.
Thoughts:
If Verizon is not willing to send us the correct, unaltered ticket format, or a format the provides us the url to create the maplink in UTS. Can there be a way to turn off the ability to use the map hyperlink by CDC?
Support Ticket: 555170 for reference.
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