SmartScore rules can currently be configured for "AND" conditions only. This causes numerous rules to be created around items like excavator, when the "Add score" would be identical based on this field.
Instead, allowing a rule to have a toggle that operates similar to the "match on" geocoding logic of auto-responses, where "ANY" criteria in the rule that is met would add the score associated with the rule.
The customization capabilities would make for swifter SmartScore rule creation, and would allow for different actions based within the same score rather than requiring multiple SmartScores, causing ticket histories to appear very busy.
0 Votes
1 Comments
Jordan Marciniakposted
26 days ago
Admin
ATTN - Please delete this item, I am adding my comments to Cy Wagner's post from last week with the same request.
SmartScore rules can currently be configured for "AND" conditions only. This causes numerous rules to be created around items like excavator, when the "Add score" would be identical based on this field.
Instead, allowing a rule to have a toggle that operates similar to the "match on" geocoding logic of auto-responses, where "ANY" criteria in the rule that is met would add the score associated with the rule.
The customization capabilities would make for swifter SmartScore rule creation, and would allow for different actions based within the same score rather than requiring multiple SmartScores, causing ticket histories to appear very busy.
0 Votes
1 Comments
Jordan Marciniak posted 26 days ago Admin
ATTN - Please delete this item, I am adding my comments to Cy Wagner's post from last week with the same request.
0 Votes
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