Adding the Ticket Work Type into Historical Ticket Data in Power BI

Posted 9 months ago by Amanda Brott

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Amanda Brott

I would like to see the Work Type of each ticket to be a field in the Power BI Historical ticket Fields in order to compare the 2023 data to the 2024 data. 

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Lindsay Renner posted 9 days ago Admin

almost identical requests and the feature has been implemented.

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Lindsay Renner posted 9 days ago Admin

Hi Amanda,

Thanks for your post! Both of the items you mentioned are currently available in the Power BI Historical dataset, and Work Type is also accessible in the Live dataset.

If you're not seeing these fields in your reports, feel free to reach out and we can walk through how to locate them.

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