Issue: Customers sending external messages are currently limited to the "from" address as "AGT_COMM@IRTH.COM"
Why is this a problem: Excavators and non-Utilisphere users may see the from email address as potential phishing attempts or spam, reducing the effectiveness of the damage prevention.
Proposed Solution: Allow a company to configure a "On Behalf of" company email address similar to how an Executive assistant might send an email on behalf of a CEO.
agt_comm@Irth.com on Behalf of YouTube
YouTube@YT.com on behalf of agt_comm@irth.com
Some variation therein to make the receiver less likely to ignore the validity of the email
Issue: Customers sending external messages are currently limited to the "from" address as "AGT_COMM@IRTH.COM"
Why is this a problem: Excavators and non-Utilisphere users may see the from email address as potential phishing attempts or spam, reducing the effectiveness of the damage prevention.
Proposed Solution: Allow a company to configure a "On Behalf of" company email address similar to how an Executive assistant might send an email on behalf of a CEO.
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